Refund and Returns Policy

Koi Returns Policy

Once koi have left our premises, we cannot accept any responsibility for it thereafter. Koi cannot be returned. PRODUCTS To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: Gift cards Downloadable software products Memberships To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Return of goods after 14 days is at our own discretion. Goods are not allowed to be tried/tested

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 to 5 working days.

Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@reeferoasiskoifarm.com and send your item to:
Reefer Oasis Koi Farm, Red Hall Farm, Red Hall Lane, CW39BA.

Shipping returns

To return your product, you should mail your product to: Reefer Oasis Koi Farm, Red Hall Farm, Red Hall Lane, CW39BA.

 

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
  • We don’t guarantee that we will receive your returned item.

KOI CAN NOT BE RETURNED.

Need help?

Contact us at help@reeferoasiskoifarm.com for questions related to refunds and returns.

Call Us

07734 935 297

WhatsApp

07734 935 297

Email

shop@reeferoasiskoifarm.com